Our charter - How we help charities
We know you want to raise as much as you can, so that you can make as big a difference as possible to your cause. That’s why we set up Virgin Money Giving – to help you do just that, and to ensure that as much of the money you raise as possible ends up where it’s needed.
And that’s why we never stop looking at how every bit of fundraising works, to find simple ways to help you raise more. Because even small changes, when they add up, can make a big difference to your cause.
So how can we help you?
By helping your fundraising go further:
You’ll want as much money as possible to go where it’s needed. That’s why, unlike some, we don’t take a penny in profit from your donations and collect and pass on Gift Aid in full. That’s meant a whopping £11 million more* has made its way to charities like yours. And we pass on your donations to you within a week, meaning you can make a difference sooner rather than later.
By making fundraising easier:
Our quick and easy online fundraising tools make even the most computer-phobic of us look like IT gurus. With just a few clicks of your mouse, create personalised appeal pages, event and charity of the year hubs, and more. Plus, keep track of your fundraising with easy-to-produce reports.
By helping develop your skills:
We offer free, interactive training, both face-to-face and over the phone, to make sure you’re able to really benefit from your online fundraising. There’s something for everyone, with training on fundraising and campaigns, to reporting and managing your fundraiser data.
By keeping your money safe:
We know how critically important it is to keep the money you raise safe. So you can take comfort from the fact that being part of Virgin Money means our security and systems all meet approved banking standards. And because our business model is self-sufficient and sustainable, we won’t be disappearing either.
By having a dedicated helpdesk:
We’re passionate about good service. So if you need support, advice or even ideas, just pick up the phone to our fantastic helpdesk team – who are always happy to help. In fact independent research** shows our customer satisfaction levels to be amongst the best in the UK.
Together we can make a big difference to your cause
We really believe Virgin Money Giving can make a big difference to your cause. Let us start showing you how through our free online training. Find out more and register today at virginmoneygiving.com/training
*Based on Virgin Money Giving’s fundraising total, comparing the costs of Virgin Money Giving with JustGiving since launch to 31 May 2015.
**Based on Net-Promoter-Score as calculated by Quadrangle and compared to the UK brand net promoter score tracker across different industries on www.voxpopme.com - July 2014.