Our website uses cookies. They help us understand how customers use our website so we can give you the best experience possible and also keep our online adverts relevant. By continuing to browse this site or choosing to close this message, you give consent for cookies to be used. Read more about our cookies.

Donor questions

Here are some of the most frequently asked questions from our donors. If you can't find your question below, please get in touch.

Virgin Money Giving is open to all UK charities. As long as they’re registered with Virgin Money Giving you’ll be able to make a donation or start fundraising for them.

Don’t worry if you can’t find your chosen charity on Virgin Money Giving. Simply complete our quick form and we’ll invite them to join.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.

Donations can only be made on the Virgin Money Giving website, but the VMG Team are here to help you with any support you need. Just give us a call on 03456 01 10 45. We’re here Monday to Friday, 9am – 5.30pm.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.

Yes – you can make regular or one-off donations directly to charity using Virgin Money Giving. In order to validate your card a small transaction will be authorised against your account but no payment will be taken.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.

Yes. If you’re sponsoring a friend we’ll ask whether you would like to leave your name and a message on their fundraising page. If you’d like to remain anonymous, simply leave the ‘Leave your name / nickname (optional)’ box blank.

However we’ll still need to pass your details to the charity so they can accept your donation and Gift Aid. Charities can only use your details if you agree to it, so you won’t hear from them again if you don’t want to.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.

Gift Aid is only eligible if you’re a UK taxpayer, donating your own money and not receiving anything in return for your donation (like a raffle ticket). You’ll also need a valid UK postcode to make a Gift Aid claim.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.

Please contact the Virgin Money Giving Team on 03456 01 10 45 or theteam@virginmoneygiving.com and they’ll be happy to help.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.

We accept donations from all over to world, donations must be entered in GBP the conversion rate will be dependent on the issuing bank.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.

Not at the moment. We’re always looking into the most effective and cost-efficient ways for charities to raise money so will continue to review text donations going forwards.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.

Anyone from a company can make a donation or sponsor a fundraiser by registering with us in the usual way and making their payment with a corporate credit or debit card.

If your business would like to donate but you’re unsure what to do, please call our support team on 03456 01 10 45 or speak to your chosen charity.

Did you find this answer helpful?

Thank you. Your feedback has been submitted.