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Fundraiser questions

Here are some of the most frequently asked questions from our fundraisers. If you can't find your question below, please get in touch.

Creating and editing your fundraising page

Virgin Money Giving is open to all UK charities. As long as they’re registered with Virgin Money Giving you’ll be able to make a donation or start fundraising for them.

Don’t worry if you can’t find your chosen charity on Virgin Money Giving. Simply complete our quick form and we’ll invite them to join.

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To set up a fundraising page, all you need to do is follow these steps:

  • Choose ‘Fundraise’ and select ‘Create a Page’.
  • Sign in or set up an account using your email address. Or you can continue with Facebook.
  • Enter details of your fundraising activity and choose your event. If you’re organising your own event, choose ‘I’m doing my own thing’.
  • Search for the charity you want to fundraise for. You can select up to 5 charities and choose how you would like the funds to be split.
  • If your charity has helped towards the cost of your fundraising activity, please answer ‘yes’ when asked ‘Have any of your selected charities contributed to the cost of your fundraising?' Otherwise, just answer ‘no’.
  • Select ‘Create my page’.

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You can raise money for up to 5 charities for each event you take part in. You can also decide how the money is split between the charities – unless the event is organised by a specific charity, when all proceeds will go to that charity.

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You can raise funds from anywhere in the world but your charity needs to be registered in the UK to claim Gift Aid.

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You’ll be able to see your page on Virgin Money Giving for 3 months after the activity date. After 3 months the page will become inactive and stop showing up in searches.

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Sign in to your account and select ‘My fundraising’, then the page you want to personalise. From here choose ‘Share your story’ to add photos and text. You can also add a profile image and change it whenever you fancy.

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Please sign in to your account, select the fundraising page you want to update and choose the ‘Change cover photo’ button at the top left hand side of the page, select the image that you wish to upload and click ‘open’, you can reposition the image before clicking ‘Save photo’.

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Yes – you can have a cover photo, profile picture and up to 6 photos on your dashboard. It’s easy to do – just sign in to your account, select the fundraising page you want to add pictures to in the ‘Share your story’ section and select ‘Add up to 6 photos’.

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Sign in to your account and select the fundraising page you want to add a video to. Scroll down to ‘My Story’ and choose ‘Update’. Select ‘Add a video’ icon and enter the YouTube video URL then select ‘OK’. Make sure you press the ‘Save’ button to upload the video.

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Sign in to your account and go to the fundraising page you want to send a thank you from. Scroll down to ‘Send a personal thank you’ and select ‘Add your message’. You can either type or paste a thank you message into the box and then hit ‘Save’.

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Sign in to your account and choose ‘My fundraising’. Select the page you want, then ‘Set a target’ and ‘Save’ the new amount.

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Once you’ve signed in, choose ‘Account settings’. Then select ‘Edit personal details’, then follow the steps to change the URL. Once you choose ‘Save’ the changes will take effect.

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If you need to make changes to an event, select ‘Edit’. If you’re linked to an organised event by a provider you won’t be able to change the event. To make changes you will need to set up a new fundraising page.

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Your cover photo is unique to each of your fundraising pages. Your profile is your account photo and will be the same on all your fundraising pages.

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1200 x 520 pixels.

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600 x 600 pixels.

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12mb.

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If you choose the ‘Edit’ button on the ‘Event’ section of your page you can change when it’s set to happen. If you’re linked to an organised event you won’t be able to change the date set.

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Please use the share icons or link your fundraising page.

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Please contact the event provider or charity to let them know you can’t take part. They will be able to give you more information.

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As donations are transferred to your charity weekly, please contact your charity with any questions about cancelled events.

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Just sign in to your account, click ‘My Account’ and then ‘My fundraising’ from here, choose ‘Options’ under the page you’d like to close and select ‘Close page’.

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You can close pages within your account, and they will no longer be public.

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Please sign in to your account, click ‘My Account’ and then ‘My fundraising’ and from here, you can view a list of ‘Inactive pages’.

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Team fundraising

To set up a fundraising team, all you need to do is follow these steps:

  • Choose ‘Fundraise’ and select ‘Fundraise as a team’.
  • Sign in or set up an account using your email address. Or you can continue with Facebook.
  • Enter your team name and add your team members. Select ‘Next’.
  • Enter details of your fundraising activity and choose your event. If you’re organising your own event, choose ‘I’m doing my own thing’.
  • Search for the charity you want to fundraise for. You can select up to 5 charities and choose how you would like the funds to be split.
  • If your charity has helped towards the cost of your fundraising activity, please answer ‘yes’ when asked ‘Have any of your selected charities contributed to the cost of your fundraising? Otherwise, just answer ‘no’.
  • Select ‘Create my page’.

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Sign in to your account and scroll down to ‘Teams’. From there, select ‘Options’ and then ‘Add/remove team members’. Search for any team members you want to add by using their email addresses and add them to your team. If the team member isn’t registered on Virgin Money Giving yet, you’ll be able to send them an invitation to join.

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Sign in to your account and choose ‘My fundraising’. Select the team page you want to change and choose ‘Options’ and ‘Add/remove team members’.

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From the homepage, type the team name or a team member’s name into the search box.

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The team owner will need to invite you using your email address. Once you’ve been invited as a new user you’ll be asked to register. Anyone already using Virgin Money Giving will be automatically added to the team.

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In memory fundraising

To create an ‘In Memory’ page, please follow these steps:

  • Select ‘Fundraise’ and then ‘Raise funds in memory’.
  • Sign in or set up an account using your email address. Or continue with Facebook.
  • Enter the name of your loved one and your relationship to them. Select ‘Next’.
  • Search for the charity you wish to fundraise for. You can select up to 5 charities and choose how you would like the funds to be split.
  • If your charity has helped with the cost of your fundraising activity, please answer ‘yes’ when asked ‘Have any of your selected charities contributed to the cost of your fundraising?’ Otherwise, please answer ‘no’.
  • Choose ‘Create my page’.

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Sign in to your account and hit the ‘Options’ button under the fundraising page you want to link to an ‘In Memory’ page. Choose ‘Link to In Memory page’ and search for the ‘In Memory’ page. Finally, select ‘Link to page’ to confirm. (You’ll need to have at least one charity in common to link to a page.)

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Please sign in to your account and choose the ‘Options’ button beneath the page you want to de-link. Select ‘Unlink In Memory page’.

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Donations to your page

You can see anyone who has donated on your page by signing in to your account and viewing the ‘donation history’ tab.

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Yes. Once you’ve set up your fundraising page, you’ll see a ‘Raised offline’ section under your fundraising total. Choose ‘Edit’ to add the total amount you’ve raised offline and select ‘Save’. The amount will now appear as part of your total. Just send the funds directly to your charity by cheque or BACS payment.

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Virgin Money Giving will send the funds you’ve raised automatically, once a week.

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Please contact your chosen charity directly and update your offline amount on your fundraising page. To do this just sign in to your account, select the fundraising page you want to update and choose ‘Edit’ under ‘Raised offline’, please ensure you click ‘save’. This amount will then contribute to your total.

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Sign in to your account and select ‘My fundraising’. Choose the page you want, then ‘Donation history.’ Select ‘Edit’ on the donation you want to change, then save your changes.

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Simply sign in to your account and select ‘My fundraising’. From there, select the page you want to change, then select ‘Donation history’. Choose ‘Edit’ on the donation you want to change then ‘Save’ your changes.

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Managing your account

Sign in to your account and choose ‘Account settings’. Under ’Security details’ you’ll be able to change your password.

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To change your personal details, sign in to your account and go to ‘My account’. Then choose ‘Account settings’ from the drop-down menu and select ‘Edit personal details’. Update your details and hit ‘Save’.

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Please sign in to your account and choose ‘My account’. Select ‘Edit personal details’ where you’ll be able to update your marketing permissions. Remember to hit ’Save’ once you’ve finished.

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