Help guides

Adding account users

You can add as many people as you like to your charity’s Virgin Money Giving account, and decide which areas of the account they can access. They’ll all get their own passwords to sign in with.

The first account user is set up when you register your charity with us – this person will have access to all areas of the charity’s account, and they’ll be able to start adding other people as account users.

When you add someone to your account, you’ll need to know their:

  • email address
  • occupation
  • telephone number

Here’s how to add someone as an account user:

Step 1
Sign into your charity’s account.
Step 2
Click ‘account users’ and then ‘update account users’.
Step 3
Click the ‘add new user’ button at the bottom right of the screen.
Step 4
First, fill in the boxes with the new user’s details. You can then tick the boxes to decide which areas of the account they’ll be able to access.
Step 5
Click ‘save changes’ to set up the new account user.
Step 6
We’ll email the new account user with a temporary password. They’ll be asked to make up their own password when they sign in for the first time.