If you’ve forgotten your password there are two ways you can request a new one.

You can also follow these steps if you’ve been temporarily blocked from your charity’s Virgin Money Giving account because the wrong sign in details were used several times in one day.

Follow the ‘forgotten your password?’ link

Click the ‘sign in’ button at the top right of the screen. You’ll see this button on every page of Virgin Money Giving.
Type in your date of birth and the email address you gave us when you registered, then click ‘next’.
You’ll see a screen asking for 2 characters from your password. Simply click the ‘forgotten your password?’ link and we’ll email you a new password.

This password is only temporary – you’ll be asked to think of a new one when you next sign into Virgin Money Giving.

Ask someone else at your charity to reset your password

Ask someone at your charity who has access to the ‘account users’ section to reset your password.

We’ll email you a temporary password and you’ll be asked to think of a new one when you next sign into Virgin Money Giving.