Help guides

Managing your charity’s bank accounts

You can make changes to the bank accounts you’ve got registered with us whenever you like.


See which accounts you’ve got registered with us

 
Step 1
Sign into your charity’s account.
Step 2
Choose ‘update account’ and then ‘bank account details’.
Step 3
You’ll see details of the accounts you’ve got registered with us.

Change your default account

 
Step 1
Sign into your charity’s account. Choose ‘update account’ and then ‘bank account details’.
Step 2
Next to ‘accounts you’ve registered’, choose the account you’d like to use as your default account
Step 3
Click on ‘make this my default account’ to finish.

Add an account

 

If you’d like to register a new bank account with Virgin Money Giving, you’ll need to fill out a form and send it back to us.


Remove an account

 

Before you remove an account, please note:


  • You can’t remove an account if it’s set as your default account - please change the default account first.
  • You can’t remove an account which is being used to collect fees for a fundraising event. You’ll need to update the event and change the account first.
  • You’ll need to have at least one account registered with us.

Step 1
To remove an account, please call us on 03456 01 10 45 and let us know the details.
Step 2
We may have to wait before we can remove the account (for example, if we’re waiting for donations to clear) so we’ll give you a call to let you know when it’s done.