Help guides

Donation and Gift Aid payments to charities

Donations

Here’s a breakdown of how we collect donations and how long it takes to process them:

Step 1
Donations can be made through Virgin Money Giving 24 hours a day, 365 days a year.
Step 2
It takes 4 working days for a donation to reach us from a donor’s bank or credit card account (or 5 days if they pay by American Express).
Step 3
We take off our 2% transaction fee and deduct any card fees, then once a week we pay all the donations we’ve received to your charity using BACS.
Step 4
BACS takes around 2 days to clear.

 Example payment timeline - Dontations made through Virgin Money Giving between Saturday and Friday (reporting period). Payments reach Virgin Money Giving bank account between Friday and Thursay. Virgin Money Giving pays donation to charity. Donation clears in the charity's bank account.

We collect and pay out all donations in this way, whether they’re direct donations or donations made by sponsoring a fundraiser. This also includes any event fees your charity has chosen to collect with Virgin Money Giving.



Gift Aid

It takes 6-8 weeks to reclaim Gift Aid from HMRC. We reclaim it automatically on behalf of charities, then pay it to you in full once a month.

Important information

  • All payments will show on your charity’s bank statements as ‘Virgin Money Giving’.
  • You can run a report at any time to get detailed financial information for your charity (for example, how many donations you’ve received in the last month).
  • See full details of our fees and how we compare with other fundraising websites.
  • Remember, your charity can have more than one bank account registered with us so you choose where we pay donations, Gift Aid and event fees.