Help guides

Reset your password

If you’ve got access to the ‘account users’ section of your charity’s Virgin Money Giving account, you can reset someone else’s password if they forget it.

You can also follow these steps if a user has been temporarily blocked from your charity’s Virgin Money Giving account because their sign in details were typed in wrong several times in one day.

Please note, account users can reset their own passwords by following our help guide.


Step 1
Sign into your charity’s account.
Step 2
Choose ‘account users’ and then ‘update account users’.
Step 3
You’ll see a list of all the people who have access to your charity’s Virgin Money Giving account. Click the name of the person who needs their password resetting.
Step 4
The account user’s details will be shown on the right of the screen - click ‘update/delete’, then ‘reset password’.
Step 5
The account user will be sent an email with a temporary password. They can use this to sign into Virgin Money Giving, then they’ll be asked to make up a new password of their own.