Help guides

How to dispute a transaction

All the donations you make will show as payments to ‘Virgin Money Giving’ on your statement. We’ll then pass the money to your chosen charity.

If you find a payment on your statement you don’t think you made, you should get in touch with your card issuer as soon as you can. We’d also like you to contact us to tell us about it.

If you need to ask for a refund on a donation you’ve made, please click here.

 

Header - Last updated
20 August 2009