If you’ve forgotten your password here’s how to request a new one.

You can also follow these steps if you’ve been temporarily blocked from your Virgin Money Giving account because the wrong sign in details were used several times in one day.

Click the ‘sign in’ button at the top right of the screen. You’ll see this button on every page of Virgin Money Giving. Type in your date of birth and the email address you gave us when you registered, then click ‘next’. You’ll see a screen asking for 2 characters from your password. Simply click the ‘forgotten your password?’ link and we’ll email you a new password.

This password is only temporary – you’ll be asked to think of a new one when you next sign into Virgin Money Giving.