Virgin Money Giving Privacy Policy

At Virgin Money Giving, we look after your details carefully. We adhere strictly to the requirements of the Data Protection Act 1998 and we're also registered on the public register of data controllers which is looked after by the Information Commissioner.

This policy describes how we collect, use and look after the information you provide us with when you use Virgin Money Giving.

1. Information we collect

1.1 This is what we normally collect about you to help us provide you with the Virgin Money Giving service, and to improve it even more, where we can:

1.2 Name, address, email, telephone number and payment details.

1.3 Information on how you use our website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.

1.4 Other data we occasionally ask you to provide us with, for example now and again we might ask you to fill in a questionnaire, just so you can let us know how we're doing.

2. Using your information

2.1 Collecting this information helps us better understand what you need from us. We use it to offer you fundraising related products and services that we think will be of interest to you, to allow charities to contact you in connection with your fundraising or donation activity, and to attempt to improve your browsing experience. The main uses of your data are:

2.1.1 To help provide the Virgin Money Giving website.

2.1.2 To provide access to privileged areas of the website.

2.1.3 To fulfil our regulatory obligations in relation to the payment services that we provide.

2.1.4 To administer contests and competitions and personalise your visit to our site.

2.1.5 To enable us to review, develop and improve the products and services.

2.1.6 To send you details of products, services, special offers and rewards that we or our charities think will be of interest to you. However, it's up to you to decide whether or not you want to receive this information and you have the option to opt out at any time.

3. Disclosing your information

3.1 Here's when we may provide information about you:

3.1.1 To employees and partners of Virgin Money Giving to deal with any accounts, products and services provided to you by Virgin Money Giving or our group companies now or in the future.

3.1.2 To charities and other organisations that you donate or make event fee payments to.

3.1.3 To fundraisers that you support.

3.1.4 To Virgin Money Personal Financial Service Ltd and the Financial Services Authority in relation to the payment services that we provide in order to fulfil our regulatory obligations.

3.1.5 To other organisations involved in the processing of donations and organising of fundraising events.

3.1.6 With your agreement, to other Virgin companies (e.g. Virgin Money or Virgin Atlantic) and/or charities, whose products and services may be of interest to you.

3.1.7 We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such anonymised aggregate information to third parties for example content partners and advertisers. These statistics will not include information that can be used to identify you.

3.2 We will not pass on your personal information to third parties except in accordance with this policy and our Terms and Conditions or where we are required by law to disclose that information.

4. Protecting your information

4.1 Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel. Although we make every effort to create a secure environment for your personal information, Virgin Money Giving cannot guarantee the safety of any personal information you transmit to Virgin Money Giving online.

4.2 We will not ask you for your Virgin Money Giving identification and authentication passwords in an unsolicited phone call or unsolicited email. You are responsible for keeping your password secure and you should not disclose it to anyone (unless you wish to authorise them to access your account).

5. Accessing your information

You're welcome to ask us what information we have about you, any time you like. If you need us to send it to you, it'll cost £10 - that covers the cost of our administration. If any of the details are incorrect, let us know and we'll amend them right away. If you'd like us to send your information, you can write to our team at the address at the bottom of this policy, enclosing a cheque or postal order for £10 made payable to Virgin Money Giving.

6. Marketing our products and services

6.1 Virgin Money Giving will make reasonable efforts to notify customers of any disruptions to the Virgin Money Giving service via social media or email. Where practically possible we will communicate planned systems outages in advance and communicate updates via the Virgin Money Giving blog and/or Facebook page.

6.2 We may also, subject to your consent, use your personal information to contact you with information about special offers and rewards. We, our charities, and other Virgin companies (e.g. Virgin Money) may also, subject to your consent, use your personal information to contact you with information about their products and services including special offers from them, and we may disclose your personal information to the charities and other Virgin companies and sub-contractors and agents for these purposes.

6.3 If you have given us the consent referred to above, then from time to time, we, our charities and other Virgin companies may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax with information about relevant products and services (including discounts and special offers). We will not disclose your personal information to third parties for marketing purposes without your consent.

6.4 If you wish to receive information and offers from us and other Virgin companies, and you have not previously given us your consent, let us know by emailing us at theteam@virginmoneygiving.com If you're already receiving information about special offers and rewards from us then don't worry, you don't need to do anything. We'll assume that you're happy to continue receiving information unless we hear from you.

6.5 However if you no longer wish to receive such information from us, the charities, or Virgin companies, please email us at theteam@virginmoneygiving.com Remember that if you say you do not wish to receive any promotional material from us, this will preclude you from receiving any of our special offers or promotions which may be of interest to you.

7. Cookies

By using our website you accept our use of cookies. Cookies are small text files held on your computer which we use to help us to give customers the best experience possible on our website and to let us understand how customers use our website. Some cookies have already been set. You can delete or block cookies but some parts of our website won’t work without them. You can find out more about cookies, how we use them and how you can update your browser settings in our Cookie Policy.

Contacting us

If you have any comments or queries concerning the website or Virgin Money Giving's services, please email us at theteam@virginmoneygiving.com

If you have any questions or concerns about our use of your personal information you should write to the Data Protection Officer, Virgin Money Giving, Discovery House, Whiting Road, Norwich NR4 6EJ.

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