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Subject: Problems with Irish donations

13/04/2012 14:14:40

Andrew.McKeown

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Joined: 13/04/2012 13:37:49
Messages: 3
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Hi,

I have a few people from Ireland that are trying to donate to my page, but them all seem to be having problems. Is there a way in which they can donate, or can you offer a solution?

Thnaks

13/04/2012 15:31:37

Grant

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Joined: 07/03/2012 15:08:58
Messages: 165
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Hi - if you could send across a link to your page we'll take a look into this for you.

^GB

13/04/2012 15:34:29

Andrew.McKeown

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Joined: 13/04/2012 13:37:49
Messages: 3
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http://uk.virginmoneygiving.com/AndrewMcKeown

18/04/2012 15:44:24

Andrew.McKeown

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Joined: 13/04/2012 13:37:49
Messages: 3
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Hi Guys,

It seemed to work for a short while. but I am get the same complaints again. can you please have a look at it? http://uk.virginmoneygiving.com/AndrewMcKeown

24/04/2012 08:41:36

Grant

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Joined: 07/03/2012 15:08:58
Messages: 165
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Hi

If you could please ask the donors to leave the postcode field blank when making a donation this should work.

The donors also need to ensure that they are clicking the 'I am not already registered' link when making a payment.

Please let me know if this problem persists.

^GB