facebook link thingy?

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Subject: facebook link thingy?

10/03/2010 11:07:09

Cathleen.Snow

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Joined: 10/03/2010 11:01:28
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Hi all

I have been trying to set up a link on my facebok page and when i click the link it send me to the app and asks me to put my name in the box so it can find my account in virgin giving (sorry not explaining this very well) when i do this i get this message . We' sorry but we couldn't find any pages that match your search. Please go to Virgin Money Giving to find the page you're after.i have tried copy and paste typing i myself my husbands does the same too. my freind was able to set hers up though . Any ideas whats going wrong?

10/03/2010 11:41:52

ANGELA.ROSS

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Joined: 10/03/2010 11:39:48
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I had this too, just check that when you copy and paste your web page, that there are no gaps in the text, ,ine had a space at the end of the text as it couldnt fit on teh page. just a thought

10/03/2010 12:37:40

Cathleen.Snow

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hey

thanks for that unfortunatly it doesnt seem to be the problem thanks for the thought though

10/03/2010 16:37:04

Antony

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Antony

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Hi Cathleen

I've asked our IT support team to take a look at this, as our Facebook application isn't picking up your page. I'll get back to you once they've taken a look.

Antony
Virgin Money Giving

27/03/2010 01:35:26

Forsaken

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Joined: 27/03/2010 01:32:39
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I'm also having the same problem. Getting the message "We' sorry but we couldn't find any pages that match your search. Please go to Virgin Money Giving to find the page you're after." And I have tried multiple times and made no error in inputting the URL. Would be great if this can be fixed soon.

29/03/2010 10:12:10

Antony

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Antony

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Hi Forsaken

Can you post a link to your fundraising page and I'll take a look for you.

Antony
Virgin Money Giving

05/04/2010 15:38:39

Eric.Mole

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Joined: 10/01/2010 09:54:49
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This seems to be a common problem with quite a few who whish to use it. I too have this problem which isn't being addressed.

my page link is:
http://uk.virginmoneygiving.com/charities/CheshireFosterCareAssociation

Thanks for your help in advance.

Forum admin: Removed / from end of URL to correct link

This message was edited 1 time. Last update was at 06/04/2010 09:15:46

06/04/2010 09:37:30

Antony

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Antony

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Location: Norwich
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Hi Eric

The link you posted is for your charity page on Virgin Money Giving, our Facebook application is for use with fundraising pages.

The app works with all fundraising pages, you just the part of your page address after "http://uk.virginmoneygiving.com/" if its a team page, you can either enter in your personal page address, or the team page address as "teams/[TEAM NAME]".

There have been a couple of instances we've been made aware of where page haven't connected to the app when entered, and our IT team have looked into these.

If you're having issues with a fundraising page post the URL of the page and we'll have a look.

Antony
Virgin Money Giving