http://uk.virginmoneygiving.com/forums/forums/show/13.page JForum - http://www.jforum.net
I have two suggestions about this. Firstly, you need to make charities aware that they only get these messages if they specifically ask you. Otherwise, donors might leave important messages and would naturally assume that the charity will get this message, whereas in many cases the charity will be blissfully unaware that there is a message. In some cases, the donor might be upset that the charity has not responded to their message and might withhold future donations that they would otherwise have made.

Secondly, why can't the messages be made available through the normal reporting, which can only be accessed by someone who has authorisation to sign in to the charity account? This would be much more helpful than a weekly e-mail with a password protected file attached.]]> http://uk.virginmoneygiving.com/forums/posts/preList/386/1092.page http://uk.virginmoneygiving.com/forums/posts/preList/386/1092.page GMT http://uk.virginmoneygiving.com/null
and on the Promote Page form as:
http://uk.virginmoneygiving.com/(PAGE_URL)
neither of which is valid, of course.

I made a second page, in the process of which I was asked to choose a URL. It worked better. Then I had to close the first page in order to get everything to work how I wanted. If I wasn't a Web developer myself I might not have spotted the above problems, which would have made my fund-raising efforts useless. And even if I had seen them I would have given up much faster.

Also, once I had multiple pages, choosing to edit one page sometimes displayed info from the other.

The whole thing feels half-finished. Do I want people who can't put together a working Web site to be handling my money? Not really. I'll go back to justgiving.com next time.
]]> http://uk.virginmoneygiving.com/forums/posts/preList/346/1001.page http://uk.virginmoneygiving.com/forums/posts/preList/346/1001.page GMT
When I emailed the virgin team they just told me flippantly oh well its one of those things and happens all the time as there is a button for people to donate direct.

If I can't track who has sponsored me I dont know the total donations as it is not shown on my page and so my company that would match the total contributions will not see the total and so ultimately the charity misses out on funding and Virgin dont care and send emails saying 'oh well'.

If a charity is missing out on money because there site can not track donations they should be very disappointed in themselves and the fact they are not really able to deliver on the service they offer.

Very upsetting that we cant seem to give the charity all the money they would be entitled to!
]]> http://uk.virginmoneygiving.com/forums/posts/preList/306/898.page http://uk.virginmoneygiving.com/forums/posts/preList/306/898.page GMT The login system is unnecessarily lengthy (why not just username and password?!?), navigating the pages is difficult, there aren't even links to do very simple things like PREVIEW THE PAGE. It's ALL A BIT RIDICULOUS. And very frustrating. ]]> http://uk.virginmoneygiving.com/forums/posts/preList/293/854.page http://uk.virginmoneygiving.com/forums/posts/preList/293/854.page GMT
I have been trying to raise money for my charity as they swear by you because you are cheaper then just giving........and no wonder!

I have set up a page and it clearly says its active but none of my friends can find my page in search so how are they to sponsor me??????

I have tried adding it to facebook and that does not work either.

My charity is missing out on funds and I seem to have wasted my time for the past two nights working on my charity page.

helpline times - as per the normal usual office hours, which is when i work and dont have internet access!]]> http://uk.virginmoneygiving.com/forums/posts/preList/261/777.page http://uk.virginmoneygiving.com/forums/posts/preList/261/777.page GMT
The reporting system is far too complex. I'm very computer literate and have mastered it but heaven help anyone who isn't computer literate.

The forum desperately needs a search, then people could get answers. I don't want to be searching through every post to see if someone has posted the answer to my questions.

I would like to log into the control panel and get an account overview like PayPal provides. I want to see at a glance who has donated recently and how much. These bar charts are worse than useless in my humble opinion.

On the plus side the support is excellent I can't fault the team. I have never had a support system where people will actually take the time to call and help. So a big thumbs up to the team.

This is a good service but it could be fantastic!

Gillian


]]> http://uk.virginmoneygiving.com/forums/posts/preList/176/506.page http://uk.virginmoneygiving.com/forums/posts/preList/176/506.page GMT
Does anyone here use JustGiving or other sites as well?
Does anyone here use VMG because of the fees difference?
If not, why do you use VMG instead of other sites?
(You can answer "charity told me to" or "don't care" if you like, I'm not judging)
What features on the VMG site appeal to you?
What features from other sites would you like to see here?]]> http://uk.virginmoneygiving.com/forums/posts/preList/165/477.page http://uk.virginmoneygiving.com/forums/posts/preList/165/477.page GMT
We would like to use an online payment system for selling items via our website, such as charity wristbands, xmas cards etc. Thsi strikes me as somehtign which could be relatively easy for your site to do, and would increase your payment handling whilst keeping costs down.

I know you are looking at Paypal, is this something which could be on your radar?]]> http://uk.virginmoneygiving.com/forums/posts/preList/137/412.page http://uk.virginmoneygiving.com/forums/posts/preList/137/412.page GMT
I have added a run (Parkinson's 10K Spooky Sprint)that we are holding in Ocotber to the search engine under Events so that our supporters are able to it similar to the London Marathon link.

However, I'm having problems with the search engine. When I type in the Parkinson's 10K, Parkinson's or Parkinsons, it says no results. But if I type Spooky, Spooky Sprint or Sprint, it shows the event.

I have also noticed that when I type Parkinson's, it removes the apostrophe and I think that this is why I can't search for it.

If someone can look into this for me and I don't understand why this shouldn't be working!

Thanks
Maria]]> http://uk.virginmoneygiving.com/forums/posts/preList/123/374.page http://uk.virginmoneygiving.com/forums/posts/preList/123/374.page GMT http://uk.virginmoneygiving.com/forums/posts/preList/111/340.page http://uk.virginmoneygiving.com/forums/posts/preList/111/340.page GMT
Thanks for the fantastic service! Matt]]> http://uk.virginmoneygiving.com/forums/posts/preList/97/280.page http://uk.virginmoneygiving.com/forums/posts/preList/97/280.page GMT
]]> http://uk.virginmoneygiving.com/forums/posts/preList/81/224.page http://uk.virginmoneygiving.com/forums/posts/preList/81/224.page GMT http://uk.virginmoneygiving.com/forums/posts/preList/64/176.page http://uk.virginmoneygiving.com/forums/posts/preList/64/176.page GMT
We have set notifications up to receive an email when a fundraiser reaches £500 and £1000. These now come through every time the person receives a donation, when it would be good if it was just a one of notification as our inbox's are getting rather full!

The URL in the notification email that is meant to link to their pages also doesn't work which means going back to the home page and searching for their page to view it which is time consuming.

Any chance these couple of things can be sorted out?

Thanks,

Rachael
Mind Events Team]]> http://uk.virginmoneygiving.com/forums/posts/preList/58/156.page http://uk.virginmoneygiving.com/forums/posts/preList/58/156.page GMT http://uk.virginmoneygiving.com/forums/posts/preList/27/80.page http://uk.virginmoneygiving.com/forums/posts/preList/27/80.page GMT