Shelter Cymru

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Charity details

Registered address
Shelter Cymru,25 Walter Road

01792 469400

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Shelter Cymru is Wales' people and homes charity.

We believe that everyone in Wales has the right to a decent home and that this is essential to the health and well-being of people and communities. We work closely with our sister charities in England and Scotland, but we are completely independent and focus solely on the needs of people in Wales.

The charity’s vision is that everyone in Wales should have a decent and affordable home. Our mission is to improve people’s lives through our advice and support services and through training, education and information work.

Shelter Cymru helps a wide cross section of people with a range of housing, debt and welfare related problems. We offer free, confidential, independent advice, advocacy and legal representation from community-based centres, in every local authority in Wales. Details are attached of how many people we helped in each area up until the end of March.

We are aware that demand for our services far exceeds our capacity.

In the past year 300,000 visitors came to our website to view our advice online pages - double the number that used this service in the previous year. We have improved our telephone advice service to ensure that the most urgent and complex cases receive the priority attention and face to face we have assisted nearly 15,500 people, preventing homelessness in 80% of the cases where it was threatened.

Through our research, policy work and campaigning, we influence the Welsh agenda on housing and homelessness in terms of both the policy and legislative approach and in developing radical solutions to homelessness and housing problems in Wales.

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