Ipswich And District Citizens Advice Bureau

Charity details

Registered address
19 Tower Street,Ipswich

01473 219771

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The Ipswich and District Citizens Advice Service is an independent, local charity and company limited by guarantee. It is a non-governmental body and a member of the National Association of Citizens Advice Bureaux [NACAB]. We serve the community of Ipswich and surrounding areas by providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We also campaign on social policy issues to seek positive change and improvement. We value diversity, promote equality and challenge discrimination. The service aims to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives.


In 1938 with the prospect of a world war looming the National Council of Social Services (the forerunner of todays National Council of Voluntary Organisations) established a group to look at how to meet the needs of the civilian population in war time. "Citizens Advice Bureaux should be established throughout the country, particularly in the large cities and industrial areas where social disorganisation may be acute."

On 4 September 1939, the day after war was declared, the first 200 bureaux opened. From the start, volunteers ran the service, working from public buildings and private houses. Advisers dealt with problems relating to the loss of ration books, homelessness and evacuation. They also helped locate missing relatives and prisoners of war. Debt quickly became a key issue as income reduced owing to call-ups.

The Ipswich Bureau was set up in the early 1970s as the result of a development grant from the Government to NACAB, to extend the network. When the Citizens Advice Service celebrated its seventieth anniversay the Bureau was exactly half that age.


Today the bureau is one of nearly 400 Citizens Advice Bureaux across England and Wales. Each one an independent registered charity helping people to resolve their legal, money and other problems by providing free advice and information, and by influencing policymakers. The network relies on 21,500 trained volunteers to keep the service running, and provides advice from 3,500 locations (including community outreach venues) as well as by phone, in peoples homes and via the internet. Visits to adviceguide, the self help website, have risen to 12.7 million.

The  bureau has recently seen a loss of several funding streams, and given the current economic situation there is a need to provide more help with fewer resources. Our volunteers do a wonderful job, providing value for money. We are grateful to all who fund us and would love to forge new links with the local community via Virgin Money Giving.

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