Hartlepool And East Durham Mind

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Charity details

Registered address
1 Tees Street,
TS24 8HB

01429 269303

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Our overriding objective is that every user of Hartlepool Mind feels better after each contact with our service. By which we mean they leave us feeling a measure of hope and optimism that there can and will be an end to their symptoms. We aim to engender hope and optimism by: Giving people as much time as they need to explain their circumstances and goals for recovery, in a respectful, validating and non-judgmental atmosphere. Using clear, non-technical language that respects each client’s particular ways of expressing themselves. Enabling clients to experience symptom reduction and in some cases complete removal during their time with Mind staff, whose training provides the understanding and techniques regularly to achieve this. Providing a greater understanding of their condition and the associated realization that it is nearly always temporary and soluble. Teaching specific skills that help to overcome the condition ormanage symptoms to assist recovery. Discussing ways in which physical and emotional needs can be met more effectively. Teaching any missing skills required to meet emotional needs. Providing a tailored plan with the goal of achieving recovery. Taking as much time as is needed by the individual which may be just one session, or in rare cases, over several years. Most people are moving on within three to six months of their first contact with us. We also strive to create as normal and friendly an atmosphere as possible. Because we work with people suffering emotional distress it is even more important than perhaps in other services that clients feel a warmth, friendliness and welcome that immediately puts them at their ease.

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