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Our Fees

Virgin Money Giving is a not-for-profit company created by Virgin Money to help charities raise more. Whilst you can't run a fundraising website for free, you can do it without making a profit – keeping the costs down for everyone.

We simply ask for a small one-off payment from charities when they register with us and take 2% of donations to cover our costs, which we ask donors if they'd like to cover. Card fees are paid for by the charities but we claim Gift Aid on their behalf free of charge.

Charities get all these benefits

Tools:

  • Fundraising pages
  • In memory pages
  • Campaign and appeal pages
  • Donate buttons
  • Regular giving
  • Create your own events
  • Custom solutions with APIs
  • Reporting and data management

Services:

  • Gift Aid reclaim
  • Marketing consent collection
  • Corporate fundraising
  • Dedicated help desk
  • Training and advice
  • Use of Virgin Money Lounges
  • Bank grade security and PSD2 compliant payments
  • Donor Covers Fee

No monthly charges - just pay as you go

You only pay us a low transaction fee when you get donations. Gift Aid is paid to you in full for no extra charge. Money is paid to you weekly.

Here’s how our fees stack up

Donation value£20.00
Transaction fee @ 2%£0.40
Gift Aid feeFree
Card processing fee @ 1.45%£0.29
Total cost£0.69

The difference if your donor covers your transaction fee – on average 85% of donors cover the fee

Donation covers feesNoYes
Donation value£20.00£20.00
Gift Aid value£5.00£5.00
Cost to charity£0.69£0.29
Charity receives£24.31£24.71

Say hello to fee-free donations for charities from 1 September

We'll be the only platform where donors can cover all your fundraising fees

Donor Covers Fee, has proven popular, with 85% of donors covering the fee, so from 1 September Donor Covers Fee will now cover your card fees too.

As we process Gift Aid free of charge, if the donor covers your fees, from 1 September, you’ll keep 100% of the donation, plus the Gift Aid.

Whilst not every donor will decide to cover your fees, we do expect most donations to become entirely fee-free.

The card fee is changing at the same time

Our fees have remained the same since 2010, however, from 1 September our card fee will change to a flat 2.5%, bringing us in line with the current costs of processing payments and other fundraising websites.

Although the card fee is going up, we still expect you to pay less overall, because of Donor Covers Fee.

See how our fees will compare from 1 September

We’re the only fundraising platform letting donors cover all the charity’s fees. In contrast, other leading platforms leave charities with no choice but to pay their card fees, Gift Aid fees and monthly fees – while donors are instead asked for ‘tips’ that go directly to the platform.

Use our price comparison calculator to see how we stack up against JustGiving

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