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Got a question? Before you call, save time by checking our most frequently asked questions below.

Donor questions

The fundraiser you've donated to will be able to update your message. All they'll need to do is sign in to their account, go to the 'My fundraising' page and choose 'Donation history' from the Options menu. On this page, they just select 'Edit' for the donation they want to change.

Yes – you can make regular or one-off donations directly to charity using Virgin Money Giving.

Yes. We’ll send this to the email address you give when you make your donation. If you chose to 'Continue with Facebook' when you make your donation, we’ll send your email to the primary email address on your Facebook account.

If you've made a donation and can’t find your email receipt, don't forget to check your spam or junk folder - we’ll send the emails from

Fundraiser questions

Virgin Money Giving will tell your chosen charity (or charities) about your online donations and pass them on once a week.

If you've recently changed your page URL, it can take up to 2 hours for any changes to kick in. Please check again after a couple of hours.

It can take up to 24 hours for your page to appear in our search results.

Charity questions

To make it easier for you to give us permission to collect Gift Aid on your behalf, we've created a special copy of the 'Charities: change of details form (ChV1)'.

See a breakdown of our charity fees.

Remember, because Virgin Money Giving is not-for-profit, the fees we charge will only ever go towards running Virgin Money Giving and making it better for our customers. Also, these fees only apply to charities – our website is completely free for fundraisers and donors to use.

Our new BETA reporting tool allows you to reconcile the payments we make to you quickly and easily, with a full breakdown of every transaction.

Sign in to use our New Reporting tool, select the Payments report and follow the online instructions.

Once you've downloaded a report, you'll just need to add up the 'amount received by charity' column.

Still can't find what your looking for?

Contact the team with the details below.

Email us

Call us

03456 01 10 45 *

*We’re here Monday to Friday, 9am – 5.30pm.

Write to us

Virgin Money Giving Ltd
Discovery House
Whiting Rd
Norwich NR4 6EJ
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