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Charities Questions - FAQ For Charities

Here are some of the most frequently asked questions from our charities. If you you can't find your question below, please get in touch.

Yes - creating your own reports is simple with our data templates. Get started by loading up the New Reporting, choosing a report type and clicking on 'Create or manage data templates'.

To customise your report, you can:

  • Give the report a unique name
  • Select which data fields are included
  • Rename the data fields
  • Change the order the data is displayed in

Save the template, and each time you visit the reporting you can apply it to your selected report type.

To make it easier for you to give us permission to collect Gift Aid on your behalf, we've created a special copy of the 'Charities: change of details form (ChV1)'.

Yes. You can add your charity’s logo and wording to your Virgin Money Giving page, and change the font size and colour of the text. You can also add photos and include links to other websites. If there isn’t enough room on your main page for everything you want to say, you can add as many extra pages as you like.

Your charity’s logo and description will also appear in search results and on the pages of fundraisers who choose to support you, and you can add a personalised message to the thank you messages we automatically send to fundraisers and donors. You can also pick your own colour for your charity pages.

It's really easy to update your charity's page.

Here are some of the things you can do:

  • Update, delete, or add new wording.
  • Change your logo.
  • Pick your own colour for your charity pages.
  • Add and remove entire pages.
  • Update, cancel or add new fundraising events.
  • Change your contact details, registered or administration address.
  • Change the categories your charity is listed under or the description that appears in search results.

There are two ways you can find out information about your fundraisers and donors.

To get exact numbers you can run a report whenever you like - for example find out how much money has been raised by new fundraisers in the last month.

Or set up email alerts and we'll automatically email you every time someone new decides to support your charity or you receive a donation over a certain amount.

When people sign up to Virgin Money Giving or make a donation, we’ll ask their permission to use their contact details.

If they’re happy to be contacted by charities, you can get in touch by email, phone, post and text message.

Charities need to have at least one bank account registered with us so we can process donations, but you can add as many extra bank accounts as you like.

You can choose to have different accounts for different fundraising events or one account for everything – it’s completely up to you.

Charities receive their donated funds once a week (less our fees).

We pay Gift Aid to you within a week of receiving it from HMRC.

It’s up to you how long your fundraising events are shown on Virgin Money Giving – you can set and change the dates easily from your charity’s account whenever you like.

This gives you the flexibility to set up events in advance and only show them to fundraisers when you’re ready, or set cut-off points for joining events so you have time to send fundraisers all the information they need.

You can run reports whenever you like to get the information your charity needs. We offer 3 types of reporting available as Excel, Word, CSV, Flash or PDF files:

  • Standard reports
    These are set up and ready to use - most charities will find standard reports cover everything they need to know.
  • Flexible reports
    Adjust the format of our standard reports, and set your own reporting codes so it’s easy to match data to your charity’s system.
  • Custom reports
    Set up your own reports from scratch for complete customisation.


We offer 3 different types of reporting – standard, flexible and custom. When you use flexible or custom reporting you can set up to 20 custom codes for your charity. That’s 5 each for donors, fundraisers, fundraising pages and events.

And better still, we’ll save your codes for you so you don’t have to type them in again next time.

Every charity with its own registered charity number will need to register with Virgin Money Giving separately. If you’re unsure, please check with your charity’s head office first.

Yes – whenever someone makes a donation or sponsors a friend we’ll ask if they’re eligible for Gift Aid.

If they are and agree to claim Gift Aid, we’ll reclaim the Gift Aid from HMRC and it will be passed on to the charity in full.

Gift Aid is the simple way to increase the size of your donation, and because it’s reclaimed from the Government it won’t cost you any extra.

Find out more about Gift Aid here.

See a breakdown of our charity fees.

Remember, because Virgin Money Giving is not-for-profit, the fees we charge will only ever go towards running Virgin Money Giving and making it better for our customers. Also, these fees only apply to charities – our website is completely free for fundraisers and donors to use.

The only fee which is subject to VAT is the one-off £150 start-up fee paid by every charity when they register with us.

There’s no VAT on our card or service fees.

Because Virgin Money Giving is not-for-profit, our fees are just enough to cover our operating costs. Should we make any money over and above this in future, we’ll always use it to reduce our fees further or improve our services.

Although we can't promise that our running costs won't rise in the future (for example if card companies increase their handling fees), you can rest assured our fees will always be as low as possible and we don’t aim to make a penny.

Our new BETA reporting tool allows you to reconcile the payments we make to you quickly and easily, with a full breakdown of every transaction.

Sign in to use our New Reporting tool, select the Payments report and follow the online instructions.

Once you've downloaded a report, you'll just need to add up the 'amount received by charity' column.

Donor Covers Fee

We will add the following information to existing columns in your Payment Report:

  • Donor covers fee column in column H

Yes, regular donors who set up a regular payment from 1 September 2019 can opt into Donor Covers Fee and cover 100% of your fees. Existing regular donors who set up their regular payment before 1 September 2019 will need to cancel their current regular donation and set up a new one to opt into Donor Covers Fee.

To explain Donor Covers Fee, we would suggest saying:

"’Donor Covers Fee is a feature giving you the option to cover the fees we pay Virgin Money Giving for providing a safe and simple way for people to give online. Virgin Money Giving doesn’t make a profit from what they do, but they do need to charge a small 2% platform fee and a 2.5% payment processing fee to keep developing their service for us. Covering the fees means 100% of your donation will reach us at the charity, making an even bigger impact.’"

Yes, however not for specific campaigns or events, please contact

It covers both the platform fee (2%) and the Payment Processing Fee (2.5%). When a donor opts to cover your fees, it means you receive 100% of the donation.

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