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If you're an existing fundraiser or charity you can still sign in to your account until the platform closes fully in February 2022.

Charities Questions - FAQ For Charities

Here are some of the most frequently asked questions from our charities. If you can't find your question below, please get in touch.

Payments and Fees

To see what you’ve been paid, sign in to your charity account and choose 'Reports' from the menu.

Select the 'Payments' report, and you’ll see a summary of payments made to your charity. You can see a breakdown of the donations that made up a payment to your charity by downloading the full report.

Donations (and gift aid received from HMRC) are paid weekly. Due to the closure of Virgin Money Giving, final weekly payments will be with you by 10 February 2022.

All payments are only made to the bank account(s) registered with Virgin Money Giving. Please contact us if you need to change your bank account.

Our reporting tool allows you to reconcile the payments we make to you quickly and easily, with a full breakdown of every transaction.

Sign in before 18 February 2022 to use our Reporting tool, select the Payments report to see a summary and details on the donations and payments made to your charity.

We stopped accepting new donations on 30 November, but we’ll keep paying Gift Aid to you until 10 February. A new Gift Aid report is now available which will show donations submitted for Gift Aid, but haven’t yet been received from HMRC. You can view Gift Aid submission dates, Donation ID, VMG Claim Reference and Claim Status. You’ll have access to this report until 18 February 2022.

We submit Gift Aid claims around the middle of each month, so keep an eye out on your Gift Aid report to track progress. In the report you can see all outstanding claims.

We'll be collecting Gift Aid for you on eligible donations made up to 30 November 2021 and the last payment will be with you by 10 February 2022. This will include any monies we receive from HMRC by 31 January 2022. We’ll return any payments that we receive after 31 January 2022 to HMRC, who are aware of this.

HMRC are making every effort to process any outstanding claims and will be doing so right up to the deadline in February 2022. Please do not contact HMRC about any outstanding payment before 10 February 2022.

See a breakdown of our charity fees.

There’s no VAT on our Platform or Payment Processing fees.

Reports and insight

Virgin Money Giving provides reports on:

  • Fundraising pages
  • Donations
  • Payments
  • Events
  • Campaigns
  • Regular donations
  • Unpaid gift aid

These are available by logging into your charity account and following the Reporting link.

When people sign up to Virgin Money Giving or make a donation, we’ll ask their permission to use their contact details.

If they’re happy to be contacted by charities, you can get in touch by email.

Yes, within your charity reports you’ll find data on each Company hub.

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