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Donors questions

Here are some of the most frequently asked questions from our donors. If you can't find your question below, please get in touch.

Virgin Money Giving is open to all UK charities. As long as they’re registered with Virgin Money Giving you’ll be able to make a donation or start fundraising for them.

Don’t worry if you can’t find your chosen charity on Virgin Money Giving. Simply complete our quick form and we’ll invite them to join.

Yes. We’ll send this to the email address you give when you make your donation. If you chose to 'Continue with Facebook' when you make your donation, we’ll send your email to the primary email address on your Facebook account.

If you've made a donation and can’t find your email receipt, don't forget to check your spam or junk folder - we’ll send the emails from

The fundraiser you've donated to will be able to update your message. All they'll need to do is sign in to their account, go to the 'My fundraising' page and choose 'Donation history' from the Options menu. On this page, they just select 'Edit' for the donation they want to change.

You can donate online by using your card or via your PayPal account.

Yes – you can make regular or one-off donations directly to charity using Virgin Money Giving.

Yes. If you’re sponsoring a friend we’ll ask whether you would like to leave your name and a message on their fundraising page. If you’d like to remain anonymous, simply leave the ‘Leave your name / nickname (optional)’ box blank.

However we’ll still need to pass your details to the charity so they can accept your donation and Gift Aid. Charities can only use your details if you agree to it, so you won’t hear from them again if you don’t want to.

Gift Aid is only eligible if you’re a UK taxpayer, donating your own money and not receiving anything in return for your donation (like a raffle ticket). You’ll also need a valid UK postcode to make a Gift Aid claim.

Virgin Money Giving will notify and pass on your online donations once a week to your chosen charity or charities.

We accept donations from all over to world, donations must be entered in GBP the conversion rate will be dependent on the issuing bank.

Virgin Money Giving will tell your chosen charity (or charities) about your online donations and pass them on once a week.

Donor Covers Fee

It’s a new feature that gives you, the donor, the option to cover the charity’s transaction fee by adding 2% to your donation. We charge a small fee for our service based on the level of donations raised through the platform and we collect Gift Aid for free.

We don’t make a profit. By covering the transaction fee, you’ll be helping raise more for the charity, whilst allowing us to keep developing our service and supporting charities.

When making your donation you will be asked if you would like to top up your payment to cover the Virgin Money Giving transaction fee on behalf of your charity. It is your choice.

If you do opt to cover the transaction fee it means that for every £20 you donate you will pay a top up of 40p and your charity will receive an extra 40p donation. Find out more about Donor Covers Fee.

Yes, you can decide to cover the Virgin Money Giving transaction fee when you setup a regular donation.

Research tells us that donors often welcome the opportunity to pay the transaction fee incurred by their charity when using fundraising services, in order to maximise the amount received by their charity. The Donor Covers Fee option is pre-ticked to make the journey as quick and easy as possible. Donors can of course choose not to pay the fee at all key points in the donation journey.

No, unlike some platforms, Virgin Money Giving doesn’t take a fee on Gift Aid it collects on behalf of charities. It offers this service for free so there is no transaction fee to pay.

No, we continue to take the same low 2% transaction fee on donations and continue to collect Gift Aid for free and charge no monthly subscription to charities. The only difference is that the donor is now able to cover the fee on behalf of their charity.

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