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Help guides

Setting up your email alerts

We know you like to stay in touch, but we don't want to bombard you with too much information. By setting up emails alerts you control the updates your charity receives.

You can choose to get alerts about fundraisers, donors and the amount and frequency of donations. We can also let you know when we’ve paid donations and Gift Aid into your charity’s bank account.

Step 1
Sign into your charity’s Virgin Money Giving account and choose ‘email alerts’.
Step 2
Tick the boxes next to the alerts you’d like to receive. Some alerts can be customised to suit your charity. For example if you want to get an email when you receive a large donation, you decide how much is classed as a ‘large’ amount.
Step 3
Tick the boxes next to the names of the people who would like to receive the alerts (you’ll need to pick at least one person).
Step 4
Click ‘save’ when you’re happy with your alert choices. You can sign in and change your alerts whenever you like, just make sure you save them each time.
Step 5
Your alert emails will be sent from - it’s a good idea to add this to your email address book so our alerts don’t get caught in your spam filter.


Header - Last updated
10 August 2009